| Abstract:
How do you evaluate a department that does not "fit in" with the rest of the organization? What if the department is so unique, there is no other one like it? Meet an internal evaluator at a rehabilitation hospital and hear about her experience evaluating the "Extended Services" department, which is non-medical yet still provides services to patients. Learn some strategies for measuring quality control and locating performance indicators when the outcomes are psychosocial in nature. Discover the hows, whys, and benefits of presenting such a department to outside accreditation agencies. Discuss evaluation methods for situations in which no control group is available, as the hospital cannot withhold services to those who need them. The evaluation of individual programs (e.g., peer-mentoring, tutoring, violence prevention) will be discussed, as well as measurement of the overall impact of the department on its participants, staff, and the organization as a whole.
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