| Session Title: Continuous Improvement: Examining the Impact of Year-after-Year Evaluations and Improve Learning Products and Evaluation |
| Think Tank Session 430 to be held in Calvert Ballroom Salon B on Thursday, November 8, 3:35 PM to 5:05 PM |
| Sponsored by the Business and Industry TIG |
| Presenter(s): |
| John Mattox, KPMG, jmattox@kpmg.com |
| Discussant(s): |
| John Mattox, KPMG, jmattox@kpmg.com |
| Heather Maitre, KPMG, hmaitre@kpmg.com |
| Abstract: The purpose of this Think Tank is to share a case study about the mutually beneficial long-term relationship between evaluation and instructional design teams and pose a series of questions about the continuous improvement process in other evaluation settings. The end result should be a consensus as to whether a consistent relationship (positive, negative or null) exists between the continuous improvement in the quality of evaluation efforts and the quality of learning products. While learning products (courses) are the focus, the topic is easily expanded to any intervention that is being evaluated. The case study comes from KPMG's Center for Learning and Development. During each of the past two years, a detailed impact study has been conducted. Improvements were applied during the second year, and the quality of both the evaluation and the course increased. We are interested in quantifying the nature of the improvements through this Think Tank. |