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Anglo-Saxon Conceptualizations of Performance in Accreditation
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| Presenter(s):
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| Pernelle Smits,
University of Montreal,
pernelle.smits@umontreal.ca
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| François Champagne,
University of Montreal,
francois.champagne@umontreal.ca
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| Damien Contandriopoulos,
University of Montreal,
damien.contandriopoulos@umontreal.ca
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| Claude Sicotte,
University of Montreal,
claude.sicotte@umontreal.ca
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| Johanne Préval,
University of Montreal,
johanne.mc.preval@umontreal.ca
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| Abstract:
Accreditation process is growing worldwide to assess healthcare organizations' overall performance. Various countries conceptualize performance in various ways. Our comparative analysis of the accreditation manuals from Canada, the USA and Australia allows to distinguish various conceptualization of performance. The accreditation manuals were selected from the 2003 WHO report about Quality and Accreditation in healthcare services. For each manual, the standards related to management were classified by two reviewers according to a selected integrative framework which defines health care organizations' performance with four dimensions and their alignments. Such comparative analysis is a first step to better understand the relationship between concepts of performance and associated management styles.
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Developing Quality Leaders in Healthcare: Evaluating the Impact of a Multi-faceted Learning Intervention
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| Presenter(s):
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| Daniel McLinden,
Cincinnati Children's Hospital Medical Center,
daniel.mclinden@cchmc.org
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| Gerry Kaminski,
Cincinnati Children's Hospital Medical Center,
gerry.kaminski@cchmc.org
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| Abstract:
Embedding Quality improvement (QI) methods in a large organization is both an important and a complex undertaking. In a medical center, the importance is heightened to due the potential to impact the medical and quality of life outcomes for patients and families. The session presents the results of a multifaceted organizational intervention to develop quality leaders. In addition to sharing the results this project also offers a unique insight into the relationship between QI methodology and program evaluation and how evaluators can learn from this measurement based approach to intervening in organizations.
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