| Session Title: Creating a Culture of Process Improvement in the Human Services: South Carolina T.E.A.C.H. Project Experience |
| Demonstration Session 105 to be held in Mineral Hall Section B on Wednesday, Nov 5, 4:30 PM to 6:00 PM |
| Sponsored by the Human Services Evaluation TIG |
| Presenter(s): |
| Joyce Miller, KeyStone Research Corporation, joycem@ksrc.biz |
| Bruce Carnohan, KeyStone Research Corporation, brucec@kbsc.biz |
| Tania Bogatova, KeyStone Research Corporation, taniab@ksrc.biz |
| Abstract: This workshop provides an overview of a process improvement methodology, You Get What You Design (sm) and its impact on the operations of the South Carolina T.E.A.C.H. Early Childhood« Project. The methodology was used to map and analyze work processes to identify areas of waste and to eliminate non-value added work, with focus on achieving the goals of the Project and providing the best service possible to the "super-client" - the child care professionals applying for T.E.A.C.H. scholarships. The session will highlight the specific work processes mapped and analyzed, the action plans established, the improvement implemented, and performance measures to track changes and overall impact of the process. The participants will learn about process improvement methodology, You Get What You Design (sm); practice using this methodology on a sample work process; understand potential for using this process improvement methodology in the human services; see the impact of the changes made in the operation of the SC T.E.A.C.H. program. |