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Session Title: No Weak Link: The Role of a Collaborative Governance and Infrastructure in the Evaluation of Services for Families With Multiple Needs in Durham, North Carolina
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Panel Session 588 to be held in Room 109 in the Convention Center on Friday, Nov 7, 10:55 AM to 11:40 AM
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Sponsored by the Organizational Learning and Evaluation Capacity Building TIG
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| Chair(s): |
| Monica Jolles,
Durham County System of Care,
monica.jolles@dpsnc.net
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| Abstract:
Fiscal restraints have compelled governmental agencies to pursue community initiatives by sharing resources and jointly assessing progress. Durham System of Care (DSOC) is a county initiative implementing best practice wrap around principles across the public education, child welfare, mental health and juvenile justice systems.
What are the implications for partners' structure and service guidelines within and across systems? What is the role of the collaborative structure that includes families, serving agencies, and local policy makers in sustaining this initiative and an evaluation process?
Led by DSOC evaluator and Quality Management Specialist at a partner agency, this session will focus on the cross-agency learning and adaptive processes allowing this community to sustain this initiative for over four years. It will illustrate how systems have allocated resources, aligned policies, and revisited their governance process in order to meet evaluation needs. The session will conclude with lessons learned, next steps, and feedback from participants.
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No Weak Link: The Role of a Collaborative Governance and Infrastructure in the Evaluation of Services for Families with Multiple Needs in Durham, North Carolina
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| Monica Jolles,
Durham County System of Care,
monica.jolles@dpsnc.net
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This panel session illustrates a process which began in a Durham, North Carolina community that recognized its own needs and worked with county agencies and policy makers to create a wrap around initiative, a System of Care, to serve children at the highest risk for out of home placement, multiple agency involvement and school failure.
Led by an evaluator, this session will describe how partner agencies and local policy makers have collaborated to increase capacity and sustain this evaluation process. For example, SOC Collaborative has developed an Outcomes workgroup composed of agency representatives and community stakeholders. This group serves as support to the evaluation process and as a link to the SOC infrastructure that includes a cross-agency council, collaborative and leadership roundtable.
The session will end with lessons learned from a collaborative perspective and next steps to continue strengthening the evaluation capacity across partner agencies and System of Care infrastructure.
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No Weak Link: The Role of a Collaborative Governance and Infrastructure in the Evaluation of Services for Families With Multiple Needs in Durham, North Carolina
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| Lisa C Perri,
The Durham Center,
lmperri@co.durham.nc.us
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Across the US, the mental health system has lead the development and implementation of System of Care principles in the delivery of services among children with multiple needs. More specifically, the Durham county mental health agency has developed a System of Care (SOC) Unit as part of the agency's infrastructure.
Cross-agency collaboration that encourages family involvement is a dream-come-true when aiming to improve the lives of children at the highest risk for out of home placement, multiple agency involvement and school failure. The ability to evaluate measurable outcomes for families served within a cross-agency structure, along with how partner agencies have adapted to this process is critical.
Led by the agency's quality assurance specialist and member of the SOC Outcomes workgroup, this session describes the agency's role in the cross-agency evaluation effort. Also discussed will be agency-specific lessons learned and steps taken to strengthen its participation in the evaluation process.
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