| Session Title: Measuring and Enhancing the Achievement of Performance Results in Service and Government Organizations: An Industrial Engineering Model |
| Expert Lecture Session 503 to be held in Panzacola Section H4 on Friday, Nov 13, 10:55 AM to 11:40 AM |
| Sponsored by the Non-profit and Foundations Evaluation TIG |
| Presenter(s): |
| Sandiran Premakanthan, Symbiotic International Consulting Services (SICS), sandiran_premakanthan@phac-aspc.gc.ca |
| Abstract: The Industrial Engineering (IE) approach to Defining Development Performance Results leads to the design of the 10th Order Performance-Metric Structure. The structure is an orderly approach to developing quantitative controls for managing government and service organizations. The approach defines the statement of performance and determines the performance-metrics that are to be counted. It is both a top down and a bottom up approach and lays the foundation for measuring, monitoring, evaluating and controlling and reporting on organizational and development policies, programs, projects and initiatives and activities. The hierarchical approach to defining organizational performance metrics links the upper strategic management control system with the lower operational management control systems. It is a framework for developing credible strategic integrated performance information (SIPI) for decision-making. It would satisfy the performance results management information needs of an organization, Central Agencies, Parliamentarians and the Citizens. Further, the I.E approach rather than being competitive to other approaches to good management in the public and private sectors is integrative. It is a framework for the application of other management improvement initiatives, tools and techniques. |