| Session Title: Examining the Evaluability of Knowledge Management Initiatives |
| Think Tank Session 822 to be held in Wekiwa 7 on Saturday, Nov 14, 11:50 AM to 12:35 PM |
| Sponsored by the Business and Industry TIG |
| Presenter(s): |
| Thomas E Ward II, United States Army, thomas.wardii@us.army.mil |
| Discussant(s): |
| Stephen Axelrad, Booz Allen Hamilton, axelrad_stephen@bah.com |
| Abstract: During a 2008 conference round table session examining front end needs assessment as a key to creating an effective program evaluation, the question of "evaluability" of Knowledge Management (KM) initiatives was raised. This think tank digs deeply into that question about KM and evaluation, with an examination of potential measurement criteria, focusing on the difference between "Measures of Performance" (a single loop learning measure) and "Measures of Effectiveness" (a double loop learning measure). How do we do this right, and set up an organization for clear, consistent, and meaningful evaluation of its program? It can be done, but measuring the right things and crafting a picture of the results can be exceedingly challenging. Early identification of evaluation criteria - of both performance and effectiveness - that fit the organization's context is a key. |