| Session Title: The Tennis Ball Game: Evaluating and Improving Processes Through PDSA (Plan-Do-Study-Act) Cycles |
| Skill-Building Workshop 967 to be held in El Capitan A on Saturday, Nov 5, 2:20 PM to 3:50 PM |
| Sponsored by the Health Evaluation TIG |
| Presenter(s): |
| Liza Kasmara, Harlem United, lkasmara@harlemunited.org |
| Tamika Howell, Harlem United, thowell@harlemunited.org |
| Abstract: During this session, participants will learn the Plan-Do-Study-Act (PDSA) method often employed by hospitals and other health organizations to continuously evaluate and improve processes in delivering patient care. Participants will be engaged in an interactive tennis ball game(1) designed to help them understand the PDSA concept and how to conduct PDSA cycles. In addition, findings from a quality improvement project using PDSA method to increase access to care will be presented. The QI project was conducted at Harlem United, a community health organization in New York City that provide services to medically underserved individuals in Central and East Harlem neighborhoods. By the end of the workshop, participants will learn how to design changes to a process, test changes and build on them, and set goals to make improvements. Reference: (1)New York Department of Health AIDS Institute (2010). The Game Guide: Interactive exercises for trainers to teach quality improvement in HIV care. |