AEA Staff

American Evaluation Association members are served by a dedicated group of headquarters staff based in its Washington, DC office. AEA is pleased to introduce you to the following core staff members.  All AEA Staff members can be contacted through info@eval.org or by calling the association headquarters.

Contact AEA

Customer Service: info@eval.org
Executive Director: Anisha Lewis, alewis@eval.org
2001 K Street NW
3rd Floor North
Washington, DC 20006, USA
Phone +1.202.367.1166
Toll free from US/Canada: +1.888.232.2275
Fax: +1.202.367.2166

Hours of Operation: 9:00 am to 5:00 pm (eastern time)

Business & Administrative Operations

Anisha Lewis
Anisha Lewis
Executive Director

Zachary Grays
Zachary Grays
Operations Manager

Damon_King.jpg
Damon King
Operations Sr. Associate

Michael_Zapata.jpg
Mike Zapata
Operations Associate

Communication Services

Jayne Corso
Jayne Kramer
Marketing Sr. Coordinator

Julie Whitehair
Julie Whitehair
Coordinator

 

Education and Learning Services

Lauren Lawson
Lauren Lawson
Education Sr. Manager

Zack Lambert
Zack Lambert
Education Sr. Coordinator

Sarah Carrillo
Sarah Carrillo
Education Associate

Event Services

Kelly Laurie
Kelly Laurie
Event Director

Elizabeth Eppinger
Elizabeth Lancaster
Event Manager

 

Michaela Bussey
Tradeshow Coordinator

Financial Management & Accounting Services


Rodrigo Melendez
Staff Accountant

 

Information Technology Services

Peter Smithson
Peter Smithson
IT Manager

Sales Services

Ryan Leach
Ryan Leach
Sales Manager

Ryan Leach
Everett Lightle
Sales Coordinator

 

AEA Management Standards Executive Summary

 

The AEA Management team believes in high quality in all its endeavors. The following statements outline those standards by category. The standards are put into writing in this Executive Summary released to the membership in order to highlight what members can expect when working with the Association’s Management. If at any time a member feels that the quality of work performed by the AEA Management Team has been diminished or customer service standards are not being met, he/she/they should contact the Executive Director, Anisha Lewis, immediately. 

The full Management Standards document is maintained by the AEA Management Team and is not a procedures or policy document. Rather, the document is intended to outline what we believe are the appropriate standards for serving AEA members and managing projects within AEA’s scope. A full copy of the AEA Management Standards may be obtained by emailing info@eval.org.

This is a living document which will be updated and/or adjusted over time. These standards reflect at all times the values represented in the SmithBucklin culture statement as well as AEA values.

Standards Category

Specific Item

Notes

Customer Service Standards

Phone calls/voice mails/emails will   be responded to within two business days. Written communication will receive a response within five business days.
If a particular contact requires additional follow-up, the staff member should indicate when a full response can be expected.
High email volume due to a significant deadline (i.e. conference submission deadline, conference registration opening, or significant AEA event where staff is onsite in attendance) may result in delayed response.
Auto-Response emails will be allowed during these times using the standard language and only for a maximum of two weeks surrounding the significant deadline.
Popular vacation timeframes (holiday weekends or late December).
Auto-Response emails will be allowed during these times using the standard language and only for a maximum of two weeks surrounding the significant deadline.

Communication

Delivery of broadcast emails will generally be within the 9:00-5:00 ET time frame. Ideally the broadcast schedule will be on Tuesday/Thursday between 11:00-2:00 pm ET. The intent of this standard is to avoid delivering emails when the staff is unavailable to answer questions.
Website information will be proofed using the stated proofing plan prior to posting. Staff will review the website data on a monthly basis to remove expired information. Members are encouraged to report errors or dated material to an AEA Management Team member.
AEA Management Team will use the Member Profile for pulling data for outbound communication, not the Find an Evaluator section. Members having difficulty updating their member data should contact an AEA Management Team member
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