American Evaluation Association members are served by a dedicated group of headquarters staff based in its Washington, DC office. AEA is pleased to introduce you to the following core staff members. All AEA Staff members can be contacted through email@example.com or by calling the association headquarters.
Customer Service: firstname.lastname@example.org
Executive Director: Anisha Lewis, email@example.com
2001 K Street NW
3rd Floor North
Washington, DC 20006, USA
Toll free from US/Canada: +1.888.232.2275
Hours of Operation: 9:00 am to 5:00 pm (eastern time)
Operations Sr. Coordinator
Marketing Sr. Coordinator
Editorial Sr. Associate
Education Sr. Manager
Education Sr. Coordinator
The AEA Management team believes in high quality in all its endeavors. The following statements outline those standards by category. The standards are put into writing in this Executive Summary released to the membership in order to highlight what members can expect when working with the Association’s Management. If at any time a member feels that the quality of work performed by the AEA Management Team has been diminished or customer service standards are not being met, he/she/they should contact the Executive Director, Anisha Lewis, immediately.
The full Management Standards document is maintained by the AEA Management Team and is not a procedures or policy document. Rather, the document is intended to outline what we believe are the appropriate standards for serving AEA members and managing projects within AEA’s scope. A full copy of the AEA Management Standards may be obtained by emailing firstname.lastname@example.org.
This is a living document which will be updated and/or adjusted over time. These standards reflect at all times the values represented in the SmithBucklin culture statement as well as AEA values.
Customer Service Standards