American Evaluation Association members are served by a dedicated group of headquarters staff based in its Washington, DC office. AEA is pleased to introduce you to the following core staff members. All AEA Staff members can be contacted through info@eval.org or by calling the association headquarters.
Customer Service: info@eval.org Executive Director: Anisha Lewis, alewis@eval.org 2001 K Street NW 3rd Floor North Washington, DC 20006, USA Phone +1.202.367.1166 Toll free from US/Canada: +1.888.232.2275 Fax: +1.202.367.2166
Hours of Operation: 9:00 am to 5:00 pm (eastern time)
Anisha Lewis Executive Director
Zachary Grays Operations Manager
Mike Zapata Membership Coordinator
Kutia Swinney Operations Associate
Jayne Kramer Marketing Manager
Julie Whitehair Marketing Coordinator
Lauren Lawson Education Sr. Manager
Zack Lambert Education Sr. Coordinator
Elizabeth Lancaster Event Manager
Gioia Guevara Registration Coordinator
Danny Novakovich Staff Accountant
Peter Smithson IT Manager
Everett Lightle Sales Coordinator
The AEA Management team believes in high quality in all its endeavors. The following statements outline those standards by category. The standards are put into writing in this Executive Summary released to the membership in order to highlight what members can expect when working with the Association’s Management. If at any time a member feels that the quality of work performed by the AEA Management Team has been diminished or customer service standards are not being met, he/she/they should contact the Executive Director, Anisha Lewis, immediately.
The full Management Standards document is maintained by the AEA Management Team and is not a procedures or policy document. Rather, the document is intended to outline what we believe are the appropriate standards for serving AEA members and managing projects within AEA’s scope. A full copy of the AEA Management Standards may be obtained by emailing info@eval.org.
This is a living document which will be updated and/or adjusted over time. These standards reflect at all times the values represented in the SmithBucklin culture statement as well as AEA values.
Standards Category
Specific Item
Notes
Customer Service Standards
Communication